Blended Learning Programme

QQI Level 8 Certificate in Improving Clinical Outcomes

The aim of this minor award is to support practitioners in improving their clinical outcomes with clients

  • Award: This programme is a Minor Award validated by QQI at Level 8 on the NFQ

  • Cost: €720.00

    • A deposit of €225 can be paid to secure your place on this course, with the balance due before the course commences (payment plans are also available)
  • Dates: TBC
  • Structure: Seven Teaching Days from 10:00am-1:15pm (Blended Learning with some dates on site and some online).

  • Who should apply: Learners who enrol in this programme will be professionals who work clinically and therapeutically with clients and who wish to improve their clinical outcomes. It is designed for qualified practitioners who are working therapeutically and clinically with clients and who wish to integrate the use of outcome and process measures, and deliberate practice to further develop their clinical proficiency. This programme will be ideal for qualified practitioners to utilise for continuing professional development specific to the area of practice enhancement.

  • Language Requirements: Language Requirements: If English is your second language you are required to submit an IELTS (International English Language Testing System) cert at Level 6.5, or equivalent. For more information please click HERE.


This programme consists of one 10 ECTS module that is conferred as a minor award. Feedback informed therapy is a ‘pantheoretical approach for evaluating and improving the quality and effectiveness of behavioural health services’ (Bargmann et al, 2012). This minor award is designed to support learners in developing clinical and case management skills to improve the quality and outcome of therapy via the use of client feedback and the best available scientific evidence. The certificate will develop learners’ knowledge; understanding and competence in developing feedback informed practice. This module adds to the learner’s toolkit of strategies for use in developing a personalised, theoretical and research informed clinical practice.

Entry Requirements

Learners who enrol in this programme will be professionals who will be professionals who work clinically and therapeutically with clients who wish to learn more about improving their clinical outcomes, and who wish to undertake a shorter programme to enhance their knowledge, skills and competence in the area of feedback informed practice. Learners must have a clinical qualification that allows them to work therapeutically with clients (Counselling, Psychotherapy, Psychology, Social Care, Social Work, Mental Health Nursing etc.). This programme is ideal for qualified practitioners to enhance their proficiency is using feedback and other tools to improve.

Minimum Technological Requirements

You will need to have:

  • Appropriate broadband to be able to upload and download;
  • A desktop computer or laptop that is capable of using zoom;
  • A webcam and microphone;
  • A web browser; and
  • Word processing package

Student Benefits and Supports

As this award is conferred at Level 8 on the National Framework of Qualifications (NFQ), it evidences the rigour required for a quality programme of learning. The dynamic mix of theory, skills, and clinical considerations ensures learners grow academically, professionally, personally and interpersonally within frameworks that are on the cutting edge of best practice. Learners on this programme will have access to:

  • Our Moodle Platform
  • Our EBSCO Journal Database
  • Our e-Book Collection
  • Our Video Streaming Collection


  • TBC

Attendance Options

  • TBC

Who should Apply

Professionals who are working clinically/therapeutically or in a supporting role with clients as part of their route practice. Learners must be able to evidence a minimum of a Level 7 qualification on entry.


  • €720.00

Course Content

The course will include the following themes:

  • The scientific underpinnings to therapy outcome
    • Behavioural health outcomes;
    • The therapeutic alliance;
    • Properties of alliance and outcome measures (issues of validity & reliability)
  • The science of measurement, analysis and reporting;
  • Psychometrics of the outcome rating scale and session rating scale;
  • Administering outcome and process measures;
  • The science of monitoring tools;
  • Use of monitoring tools as a therapeutic tool;
  • Feedback informed clinical work;
  • Documentation of change;
  • Working with couples, families and children, groups and mandated clients in a feedback informed manner;
  • Adjustment of therapy based on feedback;
  • Expert performance and deliberate practice;
  • Using feedback informed therapy as a management approach;
  • Feedback informed supervision
    • Models of Supervision
    • Utilising Supervision to Improving Clinical Outcomes
    • IPR & Reflexive Practice in Supervision
  • Exploring Therapist Factors in Outcome via Supervision


Learners are required to complete a 4,000-word assignment. There are two components to the assignment, which is submitted in one document:

Part One – Review of Scientific Literature (1,500 words):
In this section, learners will complete an in-depth review of the relevant literature and will demonstrate ability to critically evaluate the scientific research underpinning feedback informed therapy. Learners will consider the impact of Feedback Informed Practice on outcome and process in therapy, and will consider issues of validity, feasibility and reliability.

Part Two – Clinical Application (2,500 words):
In this section, learners will demonstrate how they have integrated feedback and enhancement mechanisms into practice, under supervision. Learners should showcase how they identified a client at elevated risk of premature dropout and how they have used clinical measures as a means of improving the therapeutic alliance and outcomes in that particular case. The clinical application section should highlight the learner’s ability to intervene using feedback and to engage in deliberate practices of reflexivity and supervision as a means of improving performance and impacting on outcome and alliance.


  • IICP College, Killinarden Enterprise Park, Tallaght, Dublin 24
  • Click here for map and directions
  • This programme will be delivered in a blended learning formatting including both classroom and online inputs.

Getting Started

Waiting List in Operation. Please complete the Registration of Interest below or email for further information.

Register Your Interest

If you have any trouble at any stage of the application please click here to get in touch and we will be happy to help.

Why attend this Level 8 QQI Certificate in Improving Clinical Outcomes?

  • This will be of interest to professionals who wish to further their knowledge of evidence informed practice

  • Gain enhanced skills in using feedback to improve practice

  • Improved ability to evaluate client progress and report on same

  • Create a more collaborative working style with clients

  • Dynamic and engaging delivery

About the Programme Facilitator

Frankie Brown
Frankie BrownModule Lecturer
Frankie is an accredited psychotherapist working in private practice as well as a lecturer at IICP College. She specialises in working with adolescents and attachment and is trained in Level One Attachment-Based Family Therapy. Whilst she holds a pluralistic stance and believes that there is no single ‘right’ way to work with a client, her understanding of relationships, bonds and personal-development has been heavily influenced by Attachment Theory, in addition to Choice-Theory and Person-Centered Theory.